Not every product gets returned the same way, or for the same reason.
A wardrobing return doesn't look like a counterfeit watch swap, and a leaking bottle claim doesn't look like a missing-pair shoe dispute. ClaimVMS is configured category by category, so the proof you capture actually matches what each marketplace asks for.
Same Platform, Different Evidence for Each One
Tap a category to see the specific return pattern it faces and what ClaimVMS captures on camera to counter it.
Fashion & Apparel
Buyers order multiple sizes intending to keep one and return the rest, or wear an item once for an occasion before sending it back as "unused." Without proof of original condition, sellers absorb the loss by default.
- ✓ Garment tags and labels shown intact before sealing
- ✓ Size and SKU cross-checked against the Order ID
- ✓ Full-garment view recorded from multiple angles
- ✓ Structured to support AJIO & Myntra claim formats
Footwear
A common claim is that only one shoe arrived, or that the returned pair isn't the one shipped. Without a clear record of both shoes at packing, these disputes are almost impossible to contest.
- ✓ Both shoes shown together before the box is sealed
- ✓ Size label matched to the packing slip on camera
- ✓ Branding and authenticity marks kept in frame
- ✓ Formatted for missing-pair disputes on Flipkart & AJIO
Bags, Luggage & Accessories
Travel bags in particular get used for a trip and then returned claiming a manufacturing fault. Zip, strap, and handle damage disputes hinge entirely on whether there's evidence of the item's original condition.
- ✓ Zips, straps, and stitching shown before dispatch
- ✓ Factory seal and tags recorded on camera
- ✓ Brand card and interior lining kept in frame
- ✓ Turns "used and returned" claims into contestable ones
Jewellery & Imitation Jewellery
Because order values run high, even a single fraudulent return is expensive. The most common tactic is swapping the genuine piece for a lookalike and returning the fake — which is why marketplaces increasingly demand hallmark and weight verification on video.
- ✓ Hallmark stamp and certificate shown on camera
- ✓ Weighing step recorded immediately before sealing
- ✓ Tamper-evident pouch or box documented
- ✓ Your highest-value category for evidence payoff
Watches & Eyewear
The genuine item goes out, and a similar-looking counterfeit or older unit comes back in its place — with the buyer keeping the original. Without serial and model capture at packing, this swap is nearly undetectable after the fact.
- ✓ Serial number visible on camera for every unit
- ✓ Warranty card and box condition logged
- ✓ Model number confirmed at the point of packing
- ✓ Directly addresses "wrong item received" disputes
Mobile Accessories & Small Electronics
Small, resellable items invite two common disputes: the box arrives empty, or a broken unit is swapped in for the working one. Both are nearly impossible to counter without a recording of the working product actually being packed.
- ✓ Product powered on and demonstrated on camera
- ✓ Included accessories laid out and counted
- ✓ Package weight noted before the box is closed
- ✓ Directly refutes empty-box and swap claims
Beauty, Cosmetics & Personal Care
Transit leakage, a missing item from a combo set, or a claim that the seal was already broken are the three most common disputes in this category. A packing recording that shows every item sealed and intact settles the question immediately.
- ✓ Seal and cap condition shown before packing
- ✓ Every unit in a combo set counted on camera
- ✓ Cushioning and wrap material visible in frame
- ✓ Structured to support Meesho & Nykaa claim formats