Frequently Asked Questions

No. ClaimVMS runs entirely in the browser — no desktop client, no admin rights, no IT approval queue. Open a tab, log in, and you're recording.

ClaimVMS works with Amazon, Flipkart, Meesho, AJIO, and other major Indian marketplaces, as well as independent D2C/Shopify stores with custom order flows.

No new hardware is required for a standard packing desk — any existing USB or built-in webcam works. For large or bulky products that don't fit under a desk camera, the ClaimVMS Android app handles recording on the warehouse floor instead.

₹5,000 per year, per licence — unlimited videos with no per-video charge, ever. This includes both the web app and the Android app, with no separate hardware cost.

Before sealing an order, the packer scans or types the AWB number into ClaimVMS. The recording that follows is automatically linked to that number, so it's instantly searchable later by AWB, SKU, or marketplace — no manual file naming needed.

Yes. Unlike VMS tools that copy every video to their own cloud by default, ClaimVMS is built the opposite way — footage is processed and can stay on your own storage. We don't retain a copy of your customer data unless you choose to store it with us.

Yes — the ClaimVMS Android app is included in your licence at no extra cost, built specifically for recording large or bulky items on the warehouse floor where a desk webcam isn't practical.

Book a free 15-minute demo — we'll walk through the web app live on your own PC, no install required, and help you get your first packing station live the same day.

Yes. You can tag packing videos for orders from any of these marketplaces in the same ClaimVMS account — each video stays linked to its own marketplace and AWB number, so you can filter by marketplace at any time.

Yes. As long as you have an order ID or AWB number to tag the recording to, ClaimVMS works the same way for Shopify or any other independent D2C order flow.

Videos remain searchable by AWB regardless of the claim window, so you can still retrieve proof for your own records. Submission deadlines are set by each marketplace, not by ClaimVMS.

ClaimVMS doesn't auto-submit to marketplace portals on your behalf — you export the tagged video and attach it yourself through each marketplace's own claim-filing process.

Yes. If you sell under multiple seller IDs or brand names, you can organise packing stations and videos so each marketplace account's orders stay clearly separated.

This is exactly the scenario ClaimVMS is built for. Pull up the AWB-tagged packing video, compare it against the marketplace's claim, and submit the clip showing the correct product was dispatched.

Yes. Since the video shows the actual item being packed and sealed, it directly counters claims that a parcel arrived empty or with items missing.

The packing video shows the product's condition at the moment of sealing, which helps establish whether damage happened before dispatch or during transit/handling afterward.

Yes. The same tagged video can be used as your own internal record when investigating a suspected fraudulent return, independent of whether you file a formal marketplace claim.

ClaimVMS records what was packed on camera; if your packing process includes a weighing step in view of the camera, that becomes part of your evidence for weight-related disputes.

Yes. If a recording doesn't capture the packing clearly, you can discard it and record again for the same AWB before sealing the order, so only the correct clip ends up tagged to that order.

Yes. Search by AWB number, open the matching clip, and export it in a format accepted by marketplace claim-filing portals.

Recording quality depends on the camera used. ClaimVMS supports standard HD (720p) and higher from most USB and built-in webcams, as well as the Android app's camera.

ClaimVMS keeps every video ready to search the moment you need it. Alerting for active marketplace disputes depends on your workflow setup — talk to us during onboarding about connecting this to your existing dispute-tracking process.

Yes. You can view all videos recorded on a given day, filtered by packing station, marketplace, or SKU — useful for spot-checking packing compliance without opening every clip individually.

No. Every ClaimVMS plan includes unlimited packing videos, with no daily or monthly cap tied to your subscription.

Yes. Each packing station just needs its own browser tab logged into ClaimVMS — there's no limit tied to a single machine or seat count for browser-based stations.

No. ClaimVMS is a web-based system, so an active internet connection is required to record, tag, and search videos.

Yes. ClaimVMS supports multiple user logins under one account, so packing staff can record videos without needing access to your billing or account settings.

ClaimVMS runs on all modern browsers, including Chrome, Edge, and Firefox. Chrome is recommended for the most consistent camera and recording performance.