A Video Management System Built Around the AWB Number, Not the Camera.
Most e-commerce sellers in India already have a camera pointed at their packing table. What they don't have is a way to find the right clip when Amazon, Flipkart, Meesho, or AJIO asks for proof on a disputed order. ClaimVMS closes that gap.
Every marketplace return dispute comes down to one question: can you produce evidence for that specific order, in minutes, not hours? Standard CCTV can't answer that — footage is organised by time and camera angle, not by Order ID or AWB number. ClaimVMS was built to make every packing video instantly retrievable by the one identifier that actually matters: the AWB.
"A packing video is only useful if you can find it again. So we designed ClaimVMS around retrieval first — AWB in, evidence out, in seconds."
One Platform for Packing Video, AWB Linking & Claims
ClaimVMS is a browser-based Video Management System (VMS) and Claim Management System (CMS) purpose-built for Indian e-commerce sellers. Recording starts the moment a packer scans the AWB, the clip is tagged to that order automatically, and the footage stays retrievable — by AWB, SKU, or marketplace — whenever a dispute lands, days or weeks later.
Purpose-Built for Marketplace Sellers in India
ClaimVMS is developed for sellers who ship on Amazon, Flipkart, Meesho, and AJIO and need order-linked video evidence without adding IT overhead to their warehouse.
Zero Install Footprint
Runs in any modern browserActive Sellers
Fashion, electronics & D2C brands5 Marketplaces & Growing
Amazon, Flipkart, Meesho, AJIO + D2CFull Data Ownership
Video stays on infrastructure you controlThree Rules Every ClaimVMS Feature Follows
You keep control of the footage
Packing videos capture a customer's name, address, and order details. We process that footage without requiring it to sit permanently on our servers.
Nothing to install, nothing to approve
No desktop client, no IT sign-off, no dedicated hardware. A packing station goes live the moment someone logs into a browser tab.
One price, regardless of order volume
A flat annual licence covers unlimited packing videos — the bill doesn't climb just because your dispatch volume did during sale season.
The Reasoning Behind Each Design Decision
Return disputes are won or lost on retrieval speed
Marketplace claim windows are short. If a clip can't be found by AWB number within minutes, the dispute is effectively already lost — regardless of what the footage actually shows.
Desktop software creates adoption friction
An installer means admin rights, antivirus exceptions, and an IT approval queue before a single video is ever recorded. A browser tab removes that entire barrier.
Customer data shouldn't need a third copy
Most VMS platforms copy every clip to their own cloud by default. ClaimVMS was designed the opposite way, so sellers aren't forced to hand over customer data just to use the product.
Pricing shouldn't punish growth
A per-video billing model penalises exactly the sellers who are succeeding. A flat licence removes that disincentive entirely.
See How Order-Linked Video Proof Works, Live
Book a 15-minute walkthrough on your own packing desk — no installation, no commitment.
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