Look closely at any packing video. The shipping label shows the customer’s name, full address, phone number and order details. Multiply that by every order you ship, and your VMS holds a large database of personal data. The question is: who holds it?
What’s inside a packing video
- Customer name and address on the label
- Phone number (often printed for delivery)
- Order and AWB number
- Product bought
Cloud VMS: your customers’ data on someone else’s servers
Most VMS tools upload every clip to their own cloud by default. That means a third party stores your customers’ personal data, under its own security and retention rules.
India’s data protection law raises the stakes
India’s Digital Personal Data Protection (DPDP) Act is being brought into force in phases through the DPDP Rules, 2025, notified on 13 November 2025. Most of the main obligations for businesses — including security safeguards and duties around keeping and erasing data — are scheduled to apply from 13 May 2027, according to a Mondaq summary of the compliance timeline.
As a seller, you are likely to be responsible for the customer data you collect, including what your vendors store for you. Fewer copies in fewer places is simpler to manage. This is general information, not legal advice; speak to a professional for your situation.
How ClaimVMS keeps data with you
- Videos are saved on your own system, not on our servers
- ClaimVMS does not keep a copy of your footage unless you ask us to
- You decide who can access the videos and how long to keep them
- You can delete old footage on your own schedule
Simple privacy habits for packing videos
- Store videos on a PC or drive that only authorised staff can access
- Use a password on the packing PC and on backup drives
- Keep videos only as long as you need them for claims and records
- Delete or securely wipe old drives before reusing or disposing of them
- Share clips only with the marketplace or courier handling the dispute
Frequently asked questions
Do packing videos contain personal data?
Yes. The shipping label usually shows the customer’s name, address and phone number.
Does ClaimVMS store my customers’ data?
No. Packing videos stay on your own system. ClaimVMS does not keep a copy on our servers unless you ask.
When do DPDP obligations apply?
The DPDP Rules were notified on 13 November 2025, with most business obligations scheduled from 13 May 2027. Check with a legal advisor for your business.
Keep your customers’ data where it belongs
Book a free demo and see how ClaimVMS stores video on your system.
https://claimvms.in/blogs/
How ClaimVMS Helps Ecommerce Sellers Protect Shipments with Video Proof
How ClaimVMS Helps Ecommerce Sellers Protect Shipments with Video Proof
How ClaimVMS Helps Ecommerce Sellers Protect Shipments with Video Proof
How ClaimVMS Helps Ecommerce Sellers Protect Shipments with Video Proof
How ClaimVMS Helps Ecommerce Sellers Protect Shipments with Video Proof
Cheapest VMS for Amazon, Flipkart and Meesho Sellers
Cheapest VMS for Amazon, Flipkart and Meesho Sellers
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Cheapest VMS for Amazon, Flipkart and Meesho Sellers
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