The marketplace claim window is the time a seller has to submit a dispute or claim with the required evidence. Having a packing video is only half the job; the other half is filing on time. Some claim windows can be as short as 24 hours, and evidence may not help if the submission deadline has passed. Always check the latest deadline shown in your seller panel. Having a packing video is only half the job. The other
half is filing on time. Marketplace claim windows can be as short as 24 hours,
and a perfect video is worthless after the window closes.
Typical claim windows and proof
Marketplace | Approx. window | Proof usually |
Myntra | Around 48 hours | Order-linked packing video or |
AJIO | 24–48 hours | Packing video, mandatory in most |
Nykaa | 24–72 hours, varies by category | Packing images, plus batch or |
Flipkart | 48–72 hours | Packing evidence, plus courier |
Amazon (SAFE-T) | Check Seller Central for current | Clear evidence of item and |
Windows vary by category, dispute type and seller tier,
and marketplaces change them. Always confirm the current rule in your seller
panel. Source: Ginesys
guide to marketplace proof requirements.
Why sellers miss deadlines
•
The return is opened days after it arrives
•
Nobody owns the claims job
•
Finding the right video takes hours
•
Videos have already been deleted by a cloud plan
A daily claims routine that fits any team
1.
Every morning, list all returns received the day
before
2.
Record every return unboxing the same day it
arrives
3.
Flag anything wrong — wrong item, damage,
missing parts
4.
Search the AWB in ClaimVMS and download the
packing video
5.
File the claim with both packing and return
videos the same day
6.
Track outcomes in a simple sheet: filed, won,
rejected, reason
Make finding proof the fastest step
With ClaimVMS, every packing video is linked to its
AWB, so step 4 takes seconds. That leaves your team time to file within even a
24-hour window.
Frequently asked questions
What is the shortest marketplace claim window?
Some fashion marketplaces allow only around 24–48
hours. Check each platform’s current rules.
Do I need both packing and return videos?
For many claims, yes. The packing video proves what you
sent; the return video proves what came back.
Can a VMS file claims for me?
Some tools try to automate filing. Whatever you use,
the deciding factor is a clear, order-linked video you can find instantly.
Never miss a claim window
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