Packing video retention is the practice of deciding how long ecommerce sellers should keep recordings as evidence for returns, disputes and internal checks. Most sellers never ask this question until it is too late. A dispute arrives, you search for the packing video, and the VMS says it was deleted last week. Many cloud VMS plans keep videos for only 30, 60 or 90 days, and longer retention may cost extra. Most sellers never ask this question until it is too
late. A dispute arrives, you search for the packing video, and the VMS says it
was deleted last week. Many cloud VMS plans keep videos for only 30, 60 or
90 days, and longer retention costs extra.
Why 30–90 days is often not enough
•
Late claims. Some disputes, chargebacks and
courier investigations surface weeks after delivery.
•
Return-heavy seasons. After a big sale, returns
and disputes pile up for weeks.
•
Repeat fraud patterns. To prove a buyer has done
this before, you need older videos.
•
Internal audits and GST queries. Your own team
may need proof of what was shipped months later.
•
Packer disputes. If you investigate a staff error,
old footage is the only fair record.
A practical retention rule
Product type | Suggested minimum |
Low-value, fast-moving items | 6 months |
Fashion, footwear, bags | 6–12 months |
Electronics, mobiles, watches, | 12 months or more |
B2B and bulk orders | 12–24 months |
These are practical suggestions, not legal rules. Check
marketplace policies and your accountant’s advice for your business.
Why cloud VMS charges more for longer retention
Every day a video sits on a vendor’s cloud costs them
storage. So plans either delete videos after a fixed period or charge you more
credits to keep them longer. Retention becomes a cost you manage, instead of a
decision you make.
How ClaimVMS handles retention
ClaimVMS saves every packing video on your own
system — your PC, an external drive or your office NAS. That means:
•
No automatic deletion after 30 or 90 days
•
No extra charge to keep videos longer
•
You decide how long to keep proof, product by product
•
Old videos are still found by AWB
Simple storage plan for one packing station
1.
Keep the current month on the packing PC
2.
Move each finished month to an external drive labelled
by month
3.
Copy that drive to a second drive or NAS once a month
4.
Delete only what is past your retention rule
Frequently asked questions
How long do cloud VMS tools keep packing videos?
Many keep videos for 30, 60 or 90 days depending on the
plan, and charge more for longer periods.
How long does ClaimVMS keep videos?
As long as you want. Videos are stored on your own system,
so there is no automatic deletion.
Will old videos slow down my computer?
No, if you move older months to an external drive. They
stay searchable whenever you connect the drive.
Keep your proof for as long as you need it
Book a free
demo or see pricing.
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