Most sellers don’t want “video management software”. They want one thing: when a customer lies about a return, pull up a clip that proves what was packed. Everything else is overhead. That is why we built ClaimVMS to be the simple VMS — the one your packing staff can learn in a single shift.
Why most VMS tools feel complicated
- Desktop installers that need admin rights and get blocked by antivirus
- One licensed PC — if that computer breaks, packing stops
- Credit dashboards you must watch so recording doesn’t stop mid-sale
- Cloud upload queues that slow down on a weak warehouse internet connection
How simple ClaimVMS is: the full workflow
- Open a browser tab and log in. Any PC, Mac or Chromebook. Nothing to install.
- Scan or type the AWB number. A normal barcode scanner works, or type it in.
- Pack the order on camera. Webcam for table packing; the ClaimVMS Android app for bulky items.
- The clip is saved automatically and tagged with the AWB.
- When a claim comes, search the AWB. The exact video opens in seconds, ready to download and attach to your Amazon, Flipkart, Meesho or AJIO dispute.
That is the whole product from a packer’s point of view.
What you need to start
Item | What works | Approx. cost |
Computer | Any PC or laptop with a modern browser | You likely have one |
Camera | Any USB webcam, mounted above the table | One-time, low |
Scanner (optional) | USB barcode scanner | One-time, low |
Storage | PC disk + external drive for backup | One-time |
Software | ClaimVMS licence | From ₹5,000/year |
10-minute setup checklist
- Mount the webcam so the AWB label, product and sealing tape are all in frame
- Use bright, even lighting; avoid a window behind the table
- Log in to ClaimVMS and allow camera access in the browser
- Do one test pack and search its AWB to confirm the clip opens
- Choose a folder or drive on your system for videos and set a weekly backup
Simple for owners too
- One flat bill a year. No credits, no per-video invoices.
- Same login at every location. Add a second warehouse without a new install.
- Auto-updates. Nothing to reinstall when a new version ships.
Frequently asked questions
What is the simplest VMS for a small ecommerce business?
A browser-based VMS like ClaimVMS: no installation, scan the AWB, record, and the video is linked automatically.
Do my packers need training?
Very little. Scan, pack, stop. Most teams are comfortable after a handful of orders.
Does it work without fast internet?
Videos are saved to your own system rather than uploaded to a vendor cloud, so a slow connection does not hold up packing.
Can I use my phone?
Yes. The ClaimVMS Android app records packing for large or bulky products.
Try it on your own PC
Book a free 15-minute demo — we’ll show it running in your browser. See how it works and pricing.
https://claimvms.in/blogs/
How ClaimVMS Helps Ecommerce Sellers Protect Shipments with Video Proof
How ClaimVMS Helps Ecommerce Sellers Protect Shipments with Video Proof
How Video Proof Helps Ecommerce Sellers Fight Fake Returns and Fraudulent Claims
Fake Return Scam in E-commerce: Proof Nahi Hai To Claim Kaise Jeetoge?
How ClaimVMS Helps Ecommerce Sellers Protect Shipments with Video Proof
How Amazon SAFE-T Claims Actually Get Rejected — And How to Fix Your Evidence
FTID Fraud: How ClaimVMS Helps Ecommerce Sellers Stop Fake Tracking ID Refund Scams in 2026
Amazon SAFE-T vs Shopify Payments vs eBay Money Back Guarantee: Seller Protection Compared (2026)
Meesho & Snapdeal Claim Automation: How ClaimVMS Helps Sellers Prevent WFR Losses and Catalogue Suspension in 2026
D2C Return Rate Benchmark 2026: What Every Ecommerce Brand Should Measure (And How ClaimVMS Helps Reduce Recoverable Losses)